PRIVACY POLICY

Last Updated: August 3, 2026

At Immaculate Home Co. (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.immaculatehomeco.com or book residential cleaning services through our booking platform.

Please read this Privacy Policy carefully. By using our website or booking our services, you consent to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when booking a service, creating an account, or communicating with us.

A. Personal Identification & Contact Details

  • Contact Information: Full name, email address, telephone number, and residential billing and service addresses.

  • Service & Entry Information: Access details (such as lockbox codes, key pickup instructions, or gate access codes), home specifications (e.g., square footage, number of rooms, presence of pets), and specific cleaning preferences or instructions.

B. Payment Data

All payment transactions are processed securely through our payment service provider, Stripe. We do not store or collect raw credit card numbers, CVVs, or payment credentials on our servers. Stripe processes payment details on our behalf in an encrypted format. You can review Stripe’s privacy practices at stripe.com/privacy.

C. Automatically Collected Technical Data

When you visit our website, standard technical information may be collected automatically by our servers or analytics tools, including your IP address, browser type, operating system, referring URLs, and basic usage data.

2. How We Use Your Information

We process your personal information strictly for legitimate operational purposes, including:

  • Service Delivery & Scheduling: Processing bookings, managing appointment schedules, and providing tailored cleaning services to your residence.

  • Service Provider Coordination: Dispatched independent service providers are supplied only with the necessary operational details (such as your address, home entry instructions, and cleaning preferences) required to perform the booked service safely and effectively.

  • Customer Communication: Sending booking confirmations, email notifications, digital invoices, and service updates regarding your scheduled appointments.

  • Payment Processing: Authorising holds and collecting payment for completed cleaning services.

  • Optional Future Marketing: If enabled in the future, sending occasional promotional offers or service updates. You may opt out of receiving promotional emails at any time by following the unsubscribe instructions included in those communications.

3. Operations & Third-Party Service Providers

We do not sell, rent, or trade your personal information to third parties. We share your data only with trusted third-party service providers essential to running our business operations:

  • Booking & Operations Management: We utilise BookingKoala as our core backend platform to manage client accounts, service schedules, customer data, and booking forms securely.

  • Payment Processing: We use Stripe to manage secure credit card authorisations and transaction processing.

  • Legal Compliance & Safety: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such action is necessary to protect the rights, property, or safety of Immaculate Home Co., our personnel, or the public.

4. Data Security & Retention

A. Security Safeguards

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, please note that no electronic transmission over the internet or data storage technology can be guaranteed 100% secure.

B. Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, maintain active customer accounts, comply with legal and accounting obligations, or resolve active disputes.

5. Cookies & Tracking Technologies

Our website and booking system use standard cookies and similar tracking technologies to ensure core functionality, remember your booking preferences, and analyse general website traffic patterns. You can instruct your web browser to refuse cookies or alert you when cookies are being sent; however, disabling cookies may affect the usability of our online booking engine.

6. Your Rights & Data Choices

Depending on your local legal jurisdiction (such as applicable Canadian federal and provincial privacy legislation), you may have the following rights regarding your personal data:

  • Access & Accuracy: The right to request a copy of the personal information we hold about you and request corrections if details are inaccurate or incomplete.

  • Deletion: The right to request that we delete or de-identify your personal information, subject to certain legal or operational retention requirements (such as tax compliance).

  • Consent Withdrawal: The right to withdraw consent for future processing or marketing communications at any time.

To exercise any of these rights, please submit a written request using the contact details provided below.

7. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with an updated "Last Updated" revision date at the top. We encourage you to review this policy periodically.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:

  • Company: Immaculate Home Co.

  • Email: privacy@immaculatehome.co

  • Website:www.immaculatehome.co